If Zonely Premium isn’t for you, we’ll give you your money back — no forms, no interrogation. Here’s exactly how it works.
If you buy Zonely Premium — the monthly or yearly subscription that unlocks all course sections — and you’re not happy with it, email us within 14 days of your first purchase and we’ll refund it in full. No questions asked; telling us why is optional (though it helps us improve).
Auto-renewal payments can also be refunded: contact us within 14 days of the renewal charge and we’ll refund that payment in full and cancel the subscription. To avoid unwanted renewals in the first place, you can cancel at any time — you keep access until the end of the period you already paid for.
Refunds are issued through Stripe, our merchant of record, back to the original payment method. On your bank or card statement, the charge (and its refund) appears with a descriptor starting with LINK.COM* — that’s how you’ll recognise your Zonely payment. Depending on your bank, the money typically appears within 5–10 business days of being issued.
Cancelling your subscription stops future renewals but does not by itself refund a payment already made. If you want a payment refunded, email us as described above — and if you’re inside the 14-day window, you’ll get it.
This policy is on top of, not instead of, your legal rights. Nothing here limits the rights you have as a consumer under UK or EU law, including the 14-day withdrawal right for digital purchases where it applies.
Anything unclear, or a situation this page doesn’t cover? Email [email protected] and a human will sort it out.
This policy is offered by POTERNA LTD, the company behind Zonely, registered in England & Wales (company number 16852743), 124 City Road, London EC1V 2NX, United Kingdom. See also our Terms of Service.